Guide
What is first-party fraud in subscriptions?
Friendly fraud and first-party misuse in subscription billing — and the evidence that helps contest it.
First-party fraud (friendly fraud) occurs when a legitimate cardholder disputes a charge after using the service.
It is especially common in digital goods and subscriptions where there is no physical shipment tracking.
Login, usage, and download evidence are the primary counters — not shipping labels.
EvidenceDesk is built around those event types and refuses to invent unsupported claims.