Guide
Stripe dispute evidence for SaaS
Capture login, usage, and terms acceptance evidence so Stripe Smart Disputes packets include off-Stripe digital delivery proof.
SaaS chargebacks often allege non-delivery or unauthorized use even when the customer logged in and consumed the product.
Stripe Smart Disputes can assemble Stripe-native evidence automatically, but it cannot invent your application logs.
EvidenceDesk records terms acceptance, logins, subscription usage, and support interactions before a dispute arrives, then merges that proof via prefer_smart_disputes.
The result is a narrower product than generic chargeback automation: an evidence enrichment layer for digital delivery.