Guide
Refund and cancellation evidence for Stripe disputes
Document refund offers, cancellation confirmations, and policy disclosure for stronger Stripe dispute responses.
Issuers weigh whether the customer was offered a refund or cancellation path before filing a chargeback.
Emit refund_requested, refund_issued, cancellation_requested, and cancellation_confirmed with timestamps.
Link those events to the same customer email / Stripe customer / charge identifiers used at purchase.
EvidenceDesk includes those trails in structured Stripe evidence fields when available.