Guide
How to prove digital delivery in a chargeback
A practical checklist for downloads, usage events, IP/device history, and refund trails when defending digital-goods disputes.
Digital delivery disputes turn on whether you can show the customer received or used the product.
Prioritize: download completion, authenticated usage, IP/device continuity, and clear terms acceptance timestamps.
Refund and cancellation trails matter when the customer had a path to resolve the issue without a chargeback.
EvidenceDesk maps each packet sentence to a stored event so issuers and auditors can follow provenance.